SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finesa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of finesa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
We were initially concerned that this chandelier might be too small for our living room, but it fits perfectly and looks fantastic. The crystals are truly amazing, and the three different light shades add to its appeal. Although a bit heavy, installation can be managed by one person. Replacing an old ceiling fan with this chandelier was simple, and the brightness is impressive.
My wife had a strong dislike for the old chandelier in our house, and it was a topic of constant discussion. After a year-long search, we finally replaced it with this new chandelier. The installation was a bit of a project, requiring scaffolding due to our high foyer, but the transformation has been remarkable. My wife loves it, and it's all she talks about now.
Although it's a bit heavier than I anticipated, installing this chandelier wasn't too challenging. I had to drill some small holes in the ceiling for each LED ring, then carefully hang them one after the other. The result is absolutely worth it — a stunning chandelier that lights up the room beautifully. The convenience of adjusting the light with a remote control is a fantastic feature.
I bought this lamp mainly for the 3 color dimming and it hasn't disappointed. The White light is crisp and clear, perfect for detailed tasks. The warm light is soothing for evenings, and the natural light strikes a nice balance for everyday use.
I am really satisfied with my purchase! This new chandelier is both stunning and beautiful, and the price was surprisingly reasonable. It has become a focal point in my home, drawing the attention and admiration of everyone who sees it.
I'm really pleased with this chandelier. It took about 20 minutes to install, which was quicker than I expected. The ability to adjust both the color temperature and brightness is a great feature. It's a beautiful addition to my home, and I'm very happy with my purchase.
The crystals on this chandelier sparkle beautifully, casting a brilliant light that enhances any room. Its metal components boast a glossy finish, adding to its overall charm and elegance. This piece is not just a light fixture, it's a statement piece that will surely attract compliments from guests.
The installation was a bit challenging, but the final result is worth the effort. The light is bright and vibrant, illuminating the entire area beautifully. I'm very pleased with this purchase, as it adds a touch of elegance to my home.
This chandelier is quite nice. It gives a modern touch to my dining area. The only downside is that it's a little heavier than I expected, so needed extra help to install it. Overall, happy with the purchase.
This chandelier has given an elegant and sophisticated look to my two-story entryway. It's the first thing guests notice when they enter, and it always receives compliments for its grandeur and style.
This chandelier is beautiful and gives off a lot of light. It was somewhat challenging to install, but I managed. It's a great focal point in my room, though I wish it was a bit larger.
This stunning light has become a highlight in our dining room. Its elegant design and the ambiance it creates are just perfect. I would definitely recommend it to anyone looking to enhance their dining space.
I'm thrilled with this unique, circular crystal chandelier. It was surprisingly easy to install and looks absolutely fantastic. It's a standout piece that enhances the aesthetic of any room it's placed in.
This product is perfect for my studio where I need different lighting for painting, reading, and relaxing. The light quality in each of 3 modes is excellent and really enhances the ambiance.
Nice chandelier, looks great in my entryway. It's bright and has a nice design. Installation required some effort and an extra pair of hands. Overall, a good buy.
After a long search for a large, affordable crystal chandelier, I finally found this one. It's incredibly beautiful and has exceeded my expectations in every way. I'm extremely satisfied with this purchase.
The chandelier looks great, and my wife absolutely adores it. Be aware that installation requires two people, but the effort is well worth it for the elegance it adds to our home.
Stunning chandelier, elegant design, transforms any room instantly.
Really like this chandelier. It's bright and elegant. Took a bit longer to install than I thought, but it looks amazing in my living room.
The installation was a bit tricky, but the result is beautiful. Once in place, it looks absolutely gorgeous.
I can easily switch between white, warm, and natural Light, which is great for different activities in my living room! Highly recommend!
Lovely chandelier, a little challenging to install, but looks fantastic.
Gorgeous crystals, emits a warm, inviting glow. Love it!
Elegant and bright, a perfect centerpiece for the living room.
Adds a luxurious touch, with brilliant lighting. Simply mesmerizing.
A bit heavy, but the final look is absolutely worth it.
Beautiful light, a bit tricky to install but worth the effort.
Impressive design, gives off a lovely, ambient light.