SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finesa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of finesa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I bought the 2-pack so my cats could have a choice between a gray carp/trout(?) and a brightly colored orange clownfish. They're cute and the outer covering is soft. I charged them with the included USB cords (one for each fish, but no plugs), turned them on, and they work as described - but they only flop around for about 15 seconds before stopping. A light tap starts them up again for another 15 seconds. I don't think the sound is too loud, as some have said. The only issue is that neither of my cats is impressed. They love the swimming fish games on my iPad, so I thought these would be a hit. Their interest lasted about 5 minutes the first time, about 3 months ago. I even tried rubbing potent catnip on them, but no luck. My cats prefer fetch with pompoms and woolen balls, and chasing feathers on interactive wand toys.
Bought this for our 1-year-old Shiba, and he loves it. He plays with it all day, on and off, and loves to carry it around the house. He puts it in the windowsill, on the couch, in his bed. The battery lasts a long time too; it can go days without charging. Our Shiba loves it so much he'll try to take it off the charger if we don't put it high enough out of reach. 10/10 recommend!
The plush part seems professionally made, including the zipper. The printed design looks like a real fish, and the realistic flopping action is quite lifelike. It flops for 10-15 seconds when tapped, kicked, or dropped, then stops until it's nudged again. There's an on-off switch for when it's not in use. I love that it's USB rechargeable, no need for batteries.
I have two cats. One plays with any toy I buy, turning all sorts of things like straws, plastic spoons, ribbons, etc., into toys. The other doesn't play with anything. I took a chance on the electric floppy fish cat toy. She stared at it at first, then pounced on it and wouldn't let go. She carries it around and won't let our other cat have it. I'm glad she finally found a toy she really likes and keeps her busy.
This is a great little toy, and the price was right too. I just wish my cat liked it as much as I do. I charged it, put it on the floor, and my cat immediately went to inspect it. She activated the tail after about a minute, but after the 20-second flopping cycle, she walked away. Apparently, she wasn't impressed. Oh well, it's a cat, what can you expect?
My 10lb Morkie loves this toy! It has a felt-type covering like small blankets and she hasn't punctured it yet. The charger lets me charge it when it stops - the charger turns red when everything is connected correctly. The off button is in the upward position, and all of this is inside a zippered compartment that's well sewn.
My dog loves this toy, and it's so funny watching her play with it. The first one lasted a few months before she chewed through the tail. It's worth getting a new one, even if it doesn't last long, because we laugh so much.
I wanted something to keep the cats busy. These flopping fish are the perfect toy. The cats absolutely love them. They're rechargeable, which is really nice, and they turn off when the cats aren't playing with them.
Oh my, these are so adorable and so much fun for the cats and for us watching them play. Totally worth it. The colors are bright, the material is soft & thick, and they move a lot. Worth every penny.
The cats drag this all over and love it. The first one seemed more floppy and fighty. The second one is softer and not as aggressive.
It's exactly as described, but my cat just won't touch it. She's really laid back and not much of a hunter, so this toy isn't for her. The only downside is that it makes a mechanical noise when it flips, which I think scares my cat.
Our cat loves this toy. It was a great buy.
My cat goes wild whenever she's near this thing.
My kitty loves them. He uses one as a pillow, which is really funny to see.
Cute floppy fish, bought 3 times for friends and my little dog loves them.
The fish is skinnier than I expected, but overall it's a great product.
My cat loves it. Definitely worth the money.
The cat sits on it, plays with it, then jumps away, scampering around, totally spooked by this realistic-looking fish! It's a delight to watch!
It's sturdy and I'm sure it will last. Very happy with the price. Highly recommend it.
One of my cat's favorite toys - he picks it up and carries it around when he wants to play!
These keep the cats entertained until they get bored, but they do come back to play with them later. So, it's another toy added to their collection.
This is the second 'floppity fish' I've bought. The cats are obsessed with it!
I know these are meant for cats but I thought they were hilarious and got a couple for my twin toddlers. They absolutely love them! We all had a good laugh.
Good product. It needs to be touched every 15-20 seconds to make it move.
The quality of the toy is pretty great. It charges via USB, and the charge lasts. My bottom line is, give it a try. Your cats might love it, or they might just hit it occasionally, like mine. But I'm going to put some fresh catnip on it and see what happens.
My cat liked it.
Cute cat toy with realistic movements. My cat is terrified of it, but he's scared of everything. It would be a great toy for a braver cat. It's very appealing.
This toy is sturdy and well-made, does a lot of tail flipping, but none of the animals wanted to play with it! Such a shame.
My two boys absolutely love their fish toys. I'm glad I got the 2-pack because when one was charging, they were fighting over the other one.
My dog absolutely loves this toy.
Got it for my dog and he absolutely loved it! However, it's made of cloth which he loves to tear up. That fish was torn up in minutes. But it was hilarious watching him play with it, and he had a blast.
It’s exactly as pictured! My cat usually ignores most toys, but she seems to like this one!
It's holding up well despite Loki's rough play. He has a ton of fun with it, but I just wish it wasn't so noisy, especially since he loves playing with it at night!
Exactly like the photo, I love it.
The toy is good, but unfortunately, my cat doesn’t seem interested in playing with it.
Good, works well.
My cat absolutely loved it. Recommended.
As described, would recommend.
In my opinion, it moves too much.
Cool! My cats are loving it! I was a bit sad to give it to them because it's so pretty and the cats will probably destroy it. Planning to buy a few more to keep as spares. The mechanism really mimics the small jumps a fish would make out of water. A solid 5/5.
Nice toy for the price. It's quite noisy though, and doesn't turn off by itself.
The fish toy is cool, bigger than I expected, but still a solid 4 out of 5 in quality.
Cute item, works very well, and it charges via USB.
Tested it already and it works well, very happy with it. Definitely recommended.
It works well and is quite funny. Seems like it can't stay still for a second.
This is a really nice toy! Our kitty is going to absolutely adore it for Christmas!! Thank you so much!!!
It's cool, but I'm not sure about the motor's durability. Sometimes it stops working, and I have to turn it off and on again to get it running.
Technically it works, but it's a bit too rough for cats. It slapped my cat's face pretty hard. Now she's scared to even go near it again.
Very happy with this purchase, it's my second time buying this product. Shipping was fast. It's an excellent toy for kids, dogs, and cats - they all seem to love it.
Great toy, exactly as advertised, and my cat is totally into it!
Super good for my kitten, both in terms of quality and price.
Good product, fair price, matches the description, but my cats aren't too fond of it.
It's exactly like the picture, and the cats are all over it ✨🐱
This toy is awesome, super cool. We really like it a lot.