SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finesa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of finesa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
As a caregiver, I introduced this AI Robot Dog Toy to the children in my care, and it was an instant hit! The simplicity of the remote control was a breeze for the kids to master. The build quality of the robot dog exceeded my expectations, giving me confidence in its durability for long-term play!
The user manual was crystal clear, making setup a breeze. The recording feature is phenomenal - it transforms your voice into various fun characters. This robotic dog doesn't just walk and talk; it also has a funny dance feature! As someone who recently lost a beloved pet, this toy brought much-needed joy and laughter into my life. I can't recommend it enough!
We bought this as a gift and couldn't resist testing it out first. It strikes a perfect balance between being straightforward and technologically engaging for children. It's a wonderful and hassle-free alternative to a real pet, providing endless amusement without the responsibility of actual pet care.
This little robot dog has stolen my heart with its adorable antics and responsiveness to touch, voice, and remote commands. It offers a multitude of functions like dancing and lighting up, providing endless entertainment. It's an outstanding value for its price, making it an ideal gift for people of all ages
I'm overjoyed with this Robot Dog Toy! It's an interactive companion that mimics a real dog's movements and responds to touch. Its singing and dancing performances are absolutely delightful. The intelligent remote control adds a whole new level of interaction. It's a perfect gift for tech-savvy kids, and I find myself having a blast playing with it
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I gifted this to my child for her birthday, and it was a huge success! The remote control is user-friendly, and the toy itself is charming and delicate. She was engaged with it for hours on end. I highly recommend it for hours of fun
I purchased this pink robot dog for my 3-year-old daughter's birthday, and it was a massive hit. It's packed with various skills that keep her laughing and entertained. I'm so pleased with this purchase and the joy it brings to her
My granddaughter received this as a birthday gift, and according to her mom, she's absolutely in love with it. She follows it everywhere and talks to it constantly. It's a great, low-maintenance alternative to a real dog and provides her with endless joy and companionship
I recently picked up this remote control dog for my son and it's fantastic! The volume is perfect to capture his attention, and the large buttons on the remote are ideal for his little hands. I gave it a trial run before Christmas, and I'm confident he's going to love it. It's an excellent choice for kids who dream of a robotic pet
We're thrilled with this robotic dog! Its ability to move in various directions, coupled with four unique dance routines, makes for great entertainment. The volume control is a blessing for quieter playtimes. The touch interaction on its head and the skill programming features are impressive. The laser and detailed robotic design are adorable. This toy is a family favorite!
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I bought this as a Christmas gift for my grandson, and it was a huge hit! The only downside was not getting one for each grandchild, as they all wanted one. The quality exceeded my expectations, and it's still his favorite toy weeks later
Searching for a unique gift for my 6-year-old, I chose this remote control dog. It's perfect for nurturing his interest in dogs and keeping him engaged. I'm eager to see his reaction this Christmas
This interactive toy is made of durable high-quality plastic and arrived well-packaged. It's versatile, with movements and songs, and all my four kids love playing with it. It's definitely worth the price and makes a great gift.
The robotic dog is almost like having a real pet, but even more fun with its dance and trick capabilities. It's responsive to touch and commands, making it a hit, especially with young girls
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This robot dog is a marvel of technology! The touch response, movement control, and cute design have made it my daughter's favorite toy. It's amazing how it mimics a real dog's behavior
My son is delighted with this toy. It's easy for him to control, and the variety of functions keeps him engaged. It's also surprisingly durable, handling his rough play with ease
I was looking for a tech toy for my niece, and this robot dog exceeded my expectations. It's engaging, fun, and educational. She's learning about technology while playing
This is a fantastic toy for kids who love animals and technology. My son enjoys programming it to do different tricks, and the touch interaction is a delightful feature
I was impressed with the build and functions of this robotic dog. It's a great tool for children to learn about technology in a fun, interactive way
This robotic dog is a game-changer for playtime. My kids are enamored with its features, and it's a great alternative to screen time. The build quality and interactive capabilities are impressive