SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location | *Estimated Shipping Time |
---|
United States | 5-20 Business days |
Canada, Europe | 5-20 Business days |
Australia, New Zealand | 5-20 Business days |
Central & South America | 5-25 Business days |
Asia | 5-20 Business days |
Africa | 5-25 Business days |
*This doesn’t include our 1-3 day processing time.Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of finesa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of finesa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
It took me a long time to decide on a couch, but choosing this one last minute exceeded my expectations. The fabric is high quality, the cushion is super comfy and soft, and it's true to color. Perfect for small spaces or apartments, it looks and feels expensive. I absolutely love it.
The quality of this sofa is outstanding. Its craftsmanship and material are top-notch. I found it quite easy to assemble and maintain, especially for pet owners. The seat is bouncy and supportive, making it comfortable for long periods of sitting. I highly recommend it!
This couch is not only super cute but also incredibly soft. Although the seats aren't very deep and the couch itself isn't very tall, these aspects don't detract from its comfort. I spent a few hours reading on it last night and found it very comfortable the entire time.
This couch is not only beautiful, but the seller was also fantastic. When I didn't receive the pegs for the couch, they promptly sent some. Taking naps on it is a dream – it's so comfy and absolutely beautiful. Definitely one of my best purchases.
This couch is very cute, though smaller and shorter than I anticipated. It's not as high as you might think, so I suggest checking the measurements closely! That's why I'm giving it a 4-star rating.
This couch is perfect for what I was looking for. I wanted something medium-sized, modern, and comfy. The color is a nice off-white, and the texture and style feel like they're worth much more. Very happy with this purchase.
This couch is incredible! The green color is stunning and it accents our space beautifully, not to mention how comfortable it is. I highly recommend it to anyone!
I absolutely love this sofa. It looks exactly like the picture and the quality and size are perfect. It wasn't hard to assemble and is very comfortable.
The sofa is a true statement piece. It’s of great quality and looks just like the picture. It's added a touch of elegance and a modern look to my bedroom.
I adore this couch! It's contemporary, chic, and stylish. It is a bit low to the ground, but the design compensates for that. Additionally, it's incredibly easy to assemble.
I picked this up for my bedroom, specifically wanting a couch that I could share with my dog. This little couch is PERFECT for that, although I can still see all the hairs on it.
The fabric is slightly different from the picture, but it's still of good quality. The cushions are firm and comfortable, and it's well constructed – I don't expect it to sag.
I'm thrilled with this couch! It matches the pictures perfectly. The color and texture are great, and it's comfortable yet firm. Although the back is low, it's still cozy.
I love this sofa! It's comfortable and quite deep. I ordered it in green, and the color is exactly what I wanted - a neutral beige with a touch of gray. It's perfect for smaller spaces.
I believe this couch is a good investment. It's big, looks cute, and sitting on it is pretty comfortable. I would definitely recommend it if you're unsure. No regrets here!
I wish the couch was a bit bigger and a little higher, but I really like it overall. I'm looking forward to styling it in my space.
I was pleasantly surprised by this couch; it fits my living room space perfectly. It’s a wonderful addition to my home.
This is a comfortable and nice-looking sofa. It fits perfectly in my space and the quality of the material is excellent.
This sofa is both very comfortable and nice looking. It's become a cherished piece in my living space.
The sofa looks amazing and is of great quality. It’s become a standout piece in my home.